License Information

Licence Information and Regulatory Status

This page provides factual information about the licensing and regulatory framework applicable to Unibet gambling services. It distinguishes the licensed Unibet operator from this independent information website. The domain unibet-uk-casino.com is not identified here as the licence holder or as a website operated by Unibet.

Customers should confirm the current regulatory status of an operator before registering, depositing funds or gambling. The authoritative source for Great Britain is the Gambling Commission Public Register.

Licensed Operator

Unibet services supplied to customers in Great Britain are operated under the Unibet trading name by Platinum Gaming Limited.

• Full legal name: Platinum Gaming Limited
• Company registration number: 114100
• Country of incorporation: Gibraltar
• Registered office: Sovereign Place, 117 Main Street, Gibraltar, GX11 1AA
• Trading names: Unibet, 32Red and Bingo.com

The operator details above are stated in the current official Unibet Terms and Conditions. Platinum Gaming Limited, rather than the Unibet brand itself, is the legal entity responsible for providing the regulated gambling services.

Great Britain Gambling Licence

Platinum Gaming Limited holds an active remote operating licence issued by the Gambling Commission of Great Britain. The licence authorises the provision of regulated gambling services through remote communication, including online websites and mobile applications.

• Regulatory account number: 45322
• Remote operating licence number: 045322-R-324275-019
• Licence status: Active, subject to continuing compliance with applicable licence conditions
• Licence type: Remote operating licence
• Licensed activities: Remote casino, remote bingo, remote general betting on real events, remote general betting on virtual events and remote pool betting
• Regulatory authority: Gambling Commission of Great Britain, commonly referred to as the UK Gambling Commission
• Applicable principal legislation: Gambling Act 2005 and related regulations, licence conditions and codes of practice

The licence covers gambling supplied to customers in Great Britain, meaning England, Scotland and Wales. It should not be represented as a licence issued for the whole of the United Kingdom because the Gambling Commission’s licensing jurisdiction does not extend to Northern Ireland.

Additional Gibraltar Authorisation

Platinum Gaming Limited also states that it holds Gibraltar remote gambling licences RGL 091 and RGL 092, supervised by the Gibraltar Gambling Commissioner. These authorisations apply to relevant services and territories outside Great Britain in accordance with the operator’s terms and the laws of each jurisdiction.

Availability in a particular country does not automatically establish that participation is lawful. Customers remain responsible for checking local restrictions, while the operator must prevent access where accepting gambling would be unlawful or contrary to its licence conditions.

Important Domain Clarification

This licence information concerns the regulated Unibet gambling services operated by Platinum Gaming Limited. It must not be interpreted as confirmation that unibet-uk-casino.com is owned, operated or licensed by Platinum Gaming Limited.

Any registration, payment, identity verification or gambling transaction should take place only through an operator-controlled service whose identity can be verified through the official terms and the relevant regulatory register. This website must not collect deposits, account credentials or identity documents on behalf of Unibet unless it has separate, demonstrable legal authority to do so.

Age and Eligibility Requirements

Gambling services are available only to persons aged 18 or over. A customer must provide accurate personal information and satisfy all eligibility, residence and verification requirements before being permitted to gamble.

• Persons under 18 must not register, deposit or participate in gambling.
• The operator may verify a customer’s name, date of birth, address and location before enabling deposits, withdrawals or gambling.
• An account may be restricted or suspended while verification is incomplete.
• If an account is found to belong to a person under 18, it must be closed and transactions may be voided in accordance with the operator’s terms and applicable law.
• Self-excluded persons, including persons registered with GAMSTOP, must not attempt to open or use an account.

Anti-Money Laundering and KYC Controls

Platinum Gaming Limited is required to maintain risk-based anti-money laundering, counter-terrorist financing, fraud prevention and customer due diligence controls. These obligations arise from applicable legislation, Gambling Commission licence conditions and the operator’s internal risk assessments.

Know Your Customer checks may include verification of:

• full name, residential address and date of birth;
• identity documents and proof of address;
• ownership of a payment method;
• geographical location and country of residence;
• source of funds and, where proportionate, source of wealth;
• financial circumstances and whether gambling activity appears affordable;
• payment patterns, account activity and links to fraud or financial crime;
• politically exposed person status and applicable sanctions information.

Monitoring is not limited to account opening. The operator may conduct further checks when activity, transaction value, risk indicators or regulatory requirements justify additional scrutiny. It may delay or reject a transaction, restrict an account, request supporting evidence, suspend access, close an account or make a legally required report to a competent authority.

Where legislation prohibits disclosure, the operator may be unable to explain whether a report has been made or provide detailed reasons for a particular restriction. Customers must not use third-party funds, false documents, another person’s payment method or an account opened on behalf of another person.

Protection of Personal Data

Personal data relating to customers in Great Britain must be processed in accordance with applicable data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018 where applicable. Information should be collected only for specified purposes and retained no longer than required by legal, regulatory, contractual or legitimate operational needs.

Appropriate organisational and technical safeguards should include:

• controlled and role-based access to customer records;
• secure transmission and storage of sensitive information;
• authentication, monitoring and account security controls;
• staff confidentiality obligations and compliance training;
• due diligence and contractual safeguards for service providers;
• incident detection, investigation and legally required breach notification;
• retention and secure deletion procedures;
• lawful safeguards for international transfers of personal data.

Personal information may be processed for identity verification, payment administration, fraud prevention, AML compliance, safer gambling, customer support, security, dispute management and compliance with legal obligations. It may be disclosed to payment providers, identity verification services, fraud prevention agencies, regulators, law enforcement bodies and other authorised recipients where there is a valid legal basis.

Subject to applicable exemptions, individuals may have rights of access, rectification, erasure, restriction, objection and data portability. A person who believes that data has been processed unlawfully may contact the operator using the details in its Privacy Notice and may complain to the Information Commissioner’s Office.

Responsible Gambling

Gambling must be provided in a manner consistent with the Gambling Commission’s licensing objectives, including the protection of children and vulnerable persons. Participation should be voluntary, recreational and limited to money that the customer can afford to lose.

Responsible gambling measures include:

• age and identity verification;
• deposit limits and account activity information;
• reality checks and session reminders;
• temporary time-outs and product restrictions;
• behavioural monitoring and proportionate customer interaction;
• account-level self-exclusion;
• participation in the GAMSTOP multi-operator self-exclusion scheme;
• access to independent support through GamCare and GambleAware.

Limits and self-exclusion controls are protective measures, not guarantees against financial loss. Customers should stop gambling and seek confidential support if gambling causes financial pressure, anxiety, loss of control or harm to personal relationships.

Complaints and Dispute Resolution

A customer should first submit a complaint directly to Unibet Customer Support through the operator’s official Help Centre. The complaint should identify the customer, explain the disputed events, specify the requested outcome and include relevant transaction references, correspondence and supporting documents.

1. The operator investigates the complaint through its internal complaints procedure.
2. The operator should provide a final response or confirm that an internal resolution cannot be reached within no more than eight weeks.
3. If the complaint remains unresolved after eight weeks, or a final deadlock response is issued earlier, an eligible transactional or contractual dispute may be referred free of charge to eCOGRA, the operator’s independent alternative dispute resolution provider.
4. Regulatory concerns, including suspected licence breaches or failures relating solely to safer gambling, may be reported to the Gambling Commission. The Commission does not normally determine individual claims for payment or compensation.
5. Use of ADR does not remove a customer’s right to bring proceedings before a court of competent jurisdiction.

The operator’s terms state that the contractual relationship is governed by the laws of England and Wales. Customers retain any mandatory statutory rights that cannot lawfully be excluded or restricted.

Verification of Current Information

Licences, corporate details, conditions and regulatory status may change. Readers should verify the current position directly through the Gambling Commission entry for Platinum Gaming Limited and the official Unibet Terms and Conditions. In the event of any inconsistency, the regulator’s register, applicable legislation and the operator’s current binding terms take priority over this informational summary.